They live up to their name, in that they are Honest! But considering they are a one-off chain of repair shops, nestled between dealerships in Tyler, their prices are equal or higher than any dealership around them. If you are stuck paying for repairs out of pocket, this place is not affordable at all. And there are plenty of other one-off shops that perform quality service with reliable replacement parts for a lot less than what they charge. Their salesmanship is good, as they try to sell you on the warranty portion of the service and parts. But anyone else who is worth their salt will bring your car back and fix it if they find parts or workmanship to be faulty, so that aspect is not a selling point to me. They still deserve the 4-star rating that I give them because they were honest, mostly prompt, courteous, and fair. But that fifth star is not earned because they are terribly overpriced. I get that this car as to be flipped over and parts have to be fished through the oil pan to replace things as simple as a thermostat or spark plug. But $2k to replace one thermostat and two radiator hoses is just crazy. I found a shop closer to home who was able to do the same service, with the same guarantee for $700.