Tyler Auto Repair

I had a phenomenal experience with Honest-1. I took my truck in for a coolant leak issue, and it was diagnosed quickly and repaired correctly and promptly. The digital report was very helpful and allowed me to see exactly what they were seeing from the comfort of my home. The staff is super friendly as well! Sarah, Ralph, and Steven were all kind, understanding, and friendly. I won't hesitate to bring my vehicles here in the future.

Very nice and professional.

I first tried Honest 1 because I got $50’off my deductible with my extended coverage plan there. At first, I was a little skeptical just because of the name. You know, like how the name “Honest John’s Used Cars” would make you cringe? Anyway, we had an issue with the heat in our Jeep. Honest 1 did a great job communicating with the warranty company. Problem fixed. But then, it wasn’t. And it wasn’t because Honest 1 didn’t try to track down the issue. They analyzed the most likely cause of the issue and addressed it. Turns out, they weren’t wrong, but there was a bigger issue. So, they fixed that. And all was well. Until later a few weeks, when it wasn’t. Brought it back, did a deep dive into the issue, and discovered why the problem was persisting. Finally got to the root of the issue. Dealt with. Warranty paid the expensive parts. I was only out a couple hundred for things not covered. But here’s why I’m giving them 5 stars: customer service. The entire time they were handling the issue, they kept me updated. Brought me into the shop to show me what’s going on. Presented options to me. Really made sure I understood what was going on, why, etc. I highly recommend Ralph, Sarah, Travis, and all of the crew at Honest 1. Next time I’m looking to buy a used car, I’m taking it there for them to give a general look-over.

What a pleasant experience! Comfortable with snacks and coffee, very clean and pleasant bathroom. Travis was helpful, professional, and amiable. I went in to have my brakes looked at and it was brake dust built up on them causing a gritty sound when breaking while backing up. The fee was only $25 and it was done quickly. They left me a cookie which I thought was a nice touch and I appreciated it.

I travel the country full time in my rv. Dash light on the truck suggested it was time for an oil change. I stopped by Honest-1 to make an appointment hoping they could squeeze me in on short notice. They juggled their schedule a bit and changed my oil while I waited. I asked about having the shocks changed as well, they made that happen as well. The staff at Honest-1 is super friendly, courteous and knowledgeable answering my every question. I am totally happy with my experience here and would not hesitate returning.

Travis was amazing with providing me all the information needed to go through the hoops of my warranty and also was informative on the status of my car and what was need to be done to get it like new!

Needed a new starter. The price was very good, and got taken care of that day. Very friendly, and even offer a car service to drop you off at home and pick you up. Definitely recommend this place for EVERYONE.